Terms of Service
Laundry On The Go is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Laundry On The Go services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!
Please Note: This Terms of Service (“TOS” or “Agreement”) contains the complete terms and conditions that govern your use of the Laundry On The Go Services, Laundry On The Go website, including, unless otherwise expressly stated, any subdomains thereof, and any other website through which Laundry On The Go makes the Services available. BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS OR USE ANY PART OF THE WEBSITE(S), CONTENT OR SERVICES OFFERED BY LAUNDRY On The Go, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.
Last Updated: October 10th 2019
You are hereby put on notice that you are obligated to periodically review this document to make yourself aware of the changes to this Agreement and any continued access or use of the Laundry On The Go website(s), content or services or any part thereof shall constitute your full acceptance of such changes.
You will be asked to provide certain registration details or other information prior to your use of the Laundry Care Services. It is a condition of your use of the Services that all the information you provide will be correct, current, accurate and complete. If Laundry Care believes the information you provide is not correct, current, accurate or complete, Laundry Care has the right to deny access to the Services, or to any of its resources, and to terminate or suspend your access and use at any time without notice to you.
Any termination or suspension shall also result in the termination of any and all future services requested or pre-paid for—the latter which shall result in a full refund of any amount pre-paid for such future services pursuant to Section 6. In the event of a termination or suspension, the Laundry Care Provider/Partner responsible for rendering the Services shall complete the current services and you shall be responsible for paying for such Services. Termination or suspension shall not waive your responsibility to pay any outstanding invoices for services rendered on or before the termination or suspension of your account.
You are responsible for maintaining the confidentiality, security and maintenance of your account information, including but not limited to: login credentials (username and passwords or passcodes), credit card information, debit card information, banking information (account numbers, routing numbers, bank name, etc.), communications with other Laundry On The Go, and communications with Laundry On The Go Providers/Partners. You must immediately notify Laundry Care if any information listed in this section has been lost, stolen, misappropriated, or otherwise compromised.
Further, you must immediately notify Laundry On The Go of any unauthorized access to your account has occurred. From time to time, Laundry On The Go may require that you change your password. You are prohibited from using the Services or facilities provided in connection with Laundry On The Go, the Laundry On The Go website(s) to compromise security or tamper with system resources and/or accounts, either yours or another customer’s. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Laundry On The Go reserves the right to release your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents.
Laundry On The Go reserves the right to investigate suspected violations of this Agreement. Laundry On The Go reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate this Agreement. You are liable for any and all activities conducted through your account, unless such activities are not authorized by your and you are not otherwise negligent with respect to such activities.
Laundry OnThe Go Providers/Partners
Laundry On The Go Providers/Partners are independent contractors of Laundry On The Go. Laundry On The Go Providers/Partners are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Laundry On The Go Providers/Partners have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Laundry Care Provider/Partner, however, is held to the high standards of customer service and quality performance established by Laundry On The Go. If you ever have a praise, problem or concern with your service, please do not hesitate to contact Laundry On The Go at the contact information provided herein. Both Laundry On The Go and your Provider/Partner value your business and care about providing excellent service to you.
All services will be provided by a Laundry On The Go Provider/Partner assigned to you. Pick-up/Delivery will take place on a predetermined day and frequency, except on certain holidays, as determined by you. Laundry Care or you may change the predetermined pick-up/delivery times, permanently or temporary, with advance notice by either you or Laundry On The Go. Laundry On The Go requires at least 1 hour notice prior to any change. If you’d like to leave your items at a secure spot for pick up, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location. Laundry On The Go and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Laundry On The Go will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent. The customer is responsible for ensuring that his/her laundry is delivered safely to the Laundry On The Go Provider/Partner.
Missed/Unattended Pick-up or Delivery
If the customer misses the scheduled pickup/ delivery, the customer must coordinate with their Laundry On The Go Provider to reschedule. Customer may be subject to a missed pickup/ delivery fee in the amount of $15 if they fail to notify their Provider 4 or more hours prior to the scheduled day & time for pickup or delivery.
Residential customers: Service will not begin until Laundry On The Go has secured payment information via a valid & current credit card. Residential clients will be charged for services within 48 hours of delivery of their items; however, charges may appear or be applied to the customer’s account and payment information after 48 hours. All online payments are processed through Laundry On The Go's secured payment system. I understand by inputting my payment information it is authorization as payment for services rendered. Laundry On The Go does not accept cash.
Laundry On The Go reserves the right to change prices at any time.
Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within fourteen (14) days of signing up for the Laundry On The Go service and receive a full refund if no promotional value was received. After such fourteen day period, Laundry On The Go shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable. Gift Card Purchaser: In the event the customer has used a gift card to purchase Services, and thereafter requests a refund, and such refund is consistent with the terms set forth in this Section 6, any refund to be provided shall be provided to the customer by way of a newly issued gift card with a balance reflecting the total refunded amount. For more information on our gift card terms and policies.
The customer agrees not to include any of the following items inside their laundry bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs, (iv) items that have been exposed to or have come into contact with bio hazardous materials including, without limitation: feces, urine, blood, mold, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or (v) any other items not meant for laundering. Customer acknowledges that items that have been air-dried (per customer request or Laundry On The Go's determination for best garment care) may be damp upon delivery. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Laundry On The Go Provider/Partner.
Laundry On The Go desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Laundry On The Go and its Laundry On The Go Providers/Partners, however, are not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Laundry Care will follow any reasonable instructions provided by the customer, including water or drying temperatures. Laundry Care Providers/Partners do not read and are not responsible to read cleaning instruction labels and are not responsible for special care items, such as dry clean only items, which are included in the laundry bag. Although Laundry Care Providers/Partners use their best efforts to remove stains, stain removal is not guaranteed.
Laundry Care Providers/Partners may refuse to clean any garment at their sole discretion. Laundry Care will re-clean items that, in its sole discretion, were not properly cleaned, and have not been worn since they were cleaned, at no additional cost. Laundry Care and Laundry Care Provider/Partners are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues, zipper damage and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items, while following normal wash procedures, and Laundry On The Go, does not accept any liability for such issues or damage.
Inventory sheets are available upon the request of the customer. The customer should fully and accurately complete this sheet and include them in the laundry bag. Laundry On The Go and the Laundry On The Go Providers/Partners are not responsible for any item which does not appear on the inventory sheet. We will notify you immediately if there is any discrepancy between what appears on the inventory sheet and the items in the laundry bag. Such discrepancies may cause delays as we will not proceed with washing any items without resolving the discrepancy with you. Laundry On The Go reserves the right to complete an inventory sheet for customers who have not provided one themselves without notice to the customer.
Reporting Lost or Damaged
Items Missing or damaged items must be reported to Laundry On The Go within 24 hours of return of your laundered clothes. This report shall be submitted to and shall include all of the following information unless otherwise deemed not applicable: clients name and address; 3. 4. Name of garment or item as set forth on the inventory sheet provided to the Laundry On The Go Partner/Provider; 5. 6. Approximate age of the item; 7. 8. Brief description of the condition of the item prior to incurring damage (not applicable in the case of missing items); 9. 10. Brief description of the item’s condition and damage to the item after damage incurred (not applicable in the case of missing items); 11. 12. At least one photograph of the item showing the damage such item incurred; and 13. 14. Receipt of purchase of the item or, when such receipt is not reasonably available, other reasonable proof demonstrating the value of the item at the time it was purchased.
Any report which fails to include the required information shall not be accepted by Laundry On The Go and accordingly remove any and all liability of Laundry On The Go and Laundry On The Go's Provider/Partner for the missing or damaged item. Additionally, failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Laundry On The Go for the missing or damaged item. Laundry On The Go shall use the report to determine, in its sole discretion, whether any refund or credit will be issued to the customer. Laundry On The Go shall respond to the customer with its decision no later than 5 business days thereafter Laundry On The Go's receipt of such report. If, after investigating the report and claim of loss or damage, Laundry On The Go decides to issue a refund or credit, such refund or credit shall be issued for the value of the damaged or lost item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Laundry On The Go reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Laundry On The Go reserves the right to use the replacement cost of a comparable item currently available.
Laundry On The Go and Laundry On The Go Providers/Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if Laundry On The Go or the Laundry On The Go Provider/Partner has a concern about the colorfastness or the age or weakness of the fabric of such item. All refunds/reimbursements offered by Laundry On The Go to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.
Use of Third-Party Providers
Laundry On The Go reserves the right and in its sole discretion, without notice whether advance or thereafter such right has been exercised, to utilize any outside vendor, contractor or other person or business to provide services under this Agreement. Laundry On The Go is not liable for any damage or loss due to the acts or omissions of any third party provider.
Confidentiality and Disclaimer
Laundry On The Go takes privacy and personal information seriously. Laundry On The Go uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of Laundry Care, Laundry Care Providers/Partners or others. From time-to-time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.
Limits of Liability and Disclaimer
Laundry On The Go's liability shall be limited to general money damages in a maximum amount not to exceed the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Laundry On The Go's liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Laundry On The Go disclaims all warranties, express or implied, with respect to Laundry On The Go, Laundry On The Go Providers/Partners and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.
UNDER NO CIRCUMSTANCES SHALL LAUNDRY ON THE GO OR LAUNDRY ON THE GO PROVIDERS/PARTNERS BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMMISSIONS OF LAUNDRY ON THE GO PROVIDERS/PARTNERS SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
Upon Customer’s authorization to commence work or Customer’s signature hereon, whichever occurs first, the terms of this Agreement shall be binding upon parties until such time as either party terminates the Agreement in writing. This Agreement shall be governed in all respects by the laws of the State of Virginia. The parties hereto hereby ``consent to the jurisdiction of the courts of the State of Virginia and venue in Richmond City and each party waives all objections to convenience of forum. Neither Customer nor Laundry On The Go shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, government acts, and other similar events.
Laundry On The Go shall be entitled to reimbursement for its expenses, including court costs, and reasonable attorney’s fees, expenses and cost in any action against Customer. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein.
Laundry On The Go reserves the right to discontinue services at its discretion without advance notice to you. In such case, any pre-paid fees for which services have not been provided will be refunded to the customer pursuant to Section 6 of this Agreement. Customer consents to being photographed and filmed by Laundry On The Go in connection with his/her use of the Services. Customer further consents to Laundry On The Go's use of the photographs and films, including any performance, voice, or other aspect of Customer’s persona, by Laundry On The Go for any function or reason.
In addition, Customer assigns to Laundry On The Go any copyright interest and right of publicity that may arise as a result of such filming or photography. This permission continues after a Customer’s death, disability or termination of this Agreement. Customer will not be given any additional compensation for Laundry On The Go's use of photographs or films. The failure of Laundry On The Go to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by Laundry On The Go must be in writing and signed by an authorized representative of Laundry On The Go.